The Support Services Division is led by Captain Gary Hendricks. Captain Hendricks has been in law enforcement for 23 years, and has strong leadership skills in critical incident management, community crime reduction management, officer-involved critical incidents, risk assessment, administrative investigations and employee succession planning. He graduated from Vanguard University with a Bachelor’s Degree in Business Administration and Long Beach State University with a Master’s Degree in Emergency Service Administration. He completed the Sherman Block Supervisory Leadership Institute and advanced executive leadership courses. Captain Hendricks is a proud father of one child, who is currently attending college out of state at a Division One University.
The Support Services Division is a group of highly skilled professional men and women who provide an array of essential services to the community. As the name suggests, one of the primary functions is providing support to our uniformed personnel. This support takes a variety of forms ranging from the processing of all records and reports, to the follow up investigations by our Detectives and Forensic Specialists. The officers and civilian employees of this division spend much of their time working in relative anonymity within the confines of the Police Department. The Support Services Division is comprised of two bureaus, Administrative Services and Investigations Bureau.
Administrative Services is managed by a Lieutenant with support from several Sergeants. They are responsible for all the training of both officers and civilian personnel, Media Relations, Crime Prevention, Community Relations, the Police Explorer Program, the Citizen Assisting Police Volunteer Program, the Citizen Police Academy, the C.E.R.T. Program, court liaison, records processing, report transcription, the Property and Evidence unit, purchasing, the Information Technology Unit, Emergency Services Operations and the Field Training Officer Program just to name a few.
An annual undertaking for the Administrative Services Bureau is the Police Department’s Open House. This event gives the community an opportunity to tour our police facility, meet with Police Officers, police support personnel, other City departments such as Public Works, Parks and Recreation and Code Enforcement, in addition to a few community groups and organizations. We enjoy hosting the Open House annually, and building partnerships between the Police Department and the community.
Annually the Property and Evidence Technician collects and processes over 10,000 pieces of property that is taken as evidence, found property or for safe-keeping. Our Police Clerks process over 11,000 reports and almost 32,000 citations annually. Our Citizen Assisting Police Volunteers donate over 13,000 hours to the community and the Police Department every year. They assist with neighborhood vacation checks, Neighborhood Improvement Task Force inspections, canvassing the City during critical missing person situations, and guide station tours of our police facility.
The Investigations Bureau is comprised of 1 Lieutenant, 3 Sergeants, 17 Investigators, the Community Impact Team, 3 Forensic Specialists, and 2 civilian Investigative Aides. Together, this Bureau is responsible for the follow up and investigations of over 4,000 criminal cases annually. These cases range from vandalism to murder, burglaries to identity theft and everything in between.
While the personnel in the Support Services Division is not as visible as our uniformed personnel, these individuals play an equally important role in the delivery of police services to the community members and visitors of Buena Park. And we look forward to continue providing excellent service to the Buena Park community!