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Communications

Communications

 

The Communications Unit is the hub of the Buena Park Police Department.  From the centralized Dispatch Center, all calls for service are received, evaluated, and prioritized by highly trained Police Dispatchers.  The critical role of a Police Dispatcher requires dedication, motivation, intense training, as well as a strong commitment and desire to support our Community. 

The hardworking men and women of the Communications Unit provide the primary link between the needs of our Community and the Police Department.   The Communications Unit is staffed with two Lead Dispatchers, eight full-time Dispatchers and eight per diem Dispatchers to fill all shifts needed 24 hours a day, 365 days a year. 

Our dispatchers receive a variety of specialized training.  Three Dispatchers have additional specific training as tactical dispatchers and are members of the SWAT Team.

The technology in the Dispatch Center utilizes a computer-aided dispatch system.  The Dispatch Center is also equipped with a variety of video monitors.  These monitors allow Dispatchers to view various locations throughout the City.

Dispatchers must be able to answer hundreds of incoming calls each day, determine the best course of action, and forward that information to the appropriate resource. Not only must Dispatchers be able to handle these calls for assistance, but be able to do so as they monitor multiple radio frequencies, dispatch calls to the police units, access a variety of local, state, and federal databases, assign case numbers, and track officer activity in the field.

In addition to these daily duties, Dispatchers must have a strong foundation of knowledge regarding city, county and state laws. Dispatchers are often called upon as a vital resource for officers who may not have access to law references in the field. Dispatchers must also be knowledgeable in area geography, including locations of significance within the City limits and areas that border Buena Park. The women and men working as Dispatchers are part of the law enforcement team, designed to provide quality public service to the Community of Buena Park.

Contact Numbers:

 Emergency  9-1-1
 Non-Emergency  (714) 562-3902
 Alarm Company  (714) 521-1121 (for monitoring and activations)

  

 Communications